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SJA Partners

Learn about out Vendor and Broker Partnership Programs

Vendors which have established a good working relationship with SJA.
Learn about our SJA Partner Program.

SJA Advisors

Wealth Creation Through Passive Real Estate Investing

SJA Advisors support investors at all levels

Exceptional investment risk management & efficient portfolio creation

Comprehensive services to help clients buy, sell, or manage a property

SJA Learning Center

Wealth Creation Through Passive Real Estate Investing

Investing in one of our syndicated properties is entirely passive.

Backed by Innovative Technology

Frequently Asked Questions from new property owners

Syndication is only available to SJA clients who are also accredited investors

SJA Property Management

For Seattle, Eastside, and surrounding Puget Sound areas.

About SJA

Wealth Creation Through Passive Real Estate Investing

Meet the SJA Property Management Team

Giving back to our community and leaving it better than we found it

One of the fastest growing private companies

What clients and property owners are saying about SJA.

Let’s get started!

SJA Tenants

Tenant services made easy by SJA Property Management

View your account from anywhere.
Submit through your Tenant Portal.
Featured Tenant Benefits
Apply now for your Portal account.
Inspections, Deposit Returns and more.
Common Tenant Questions

SJA | Property Management

SJA Maintenance Requests

All maintenance requests must be submitted through your Tenant Portal during standard business hours (M-F: 8:30am-5:30pm PST).

Once you’ve logged in to your Tenant Portal, follow the prompts to submit your maintenance request.

Apply for your own tenant portal now

Already have an SJA Tenant account?

After hours (5:30pm-8:30am) maintenance request?

Afterhours (nights, weekends and holidays)

For after-hours (5:30pm – 8:30am) maintenance emergencies that cannot wait until the next business day, please call 425-494-5344. If there is no answer, please leave a message. SJA will respond as soon as possible.

Maintenance emergencies include, but are not limited to, sewer backups, broken water pipes located on the property, a break-in causing an unsecured door, or major roof leaks with water leaking into the home, & no heat during cold weather.

For police or fire emergencies, please call 911; then call 425-494-5344 to report the issue.


Important Information

Any repair or damage caused by tenant negligence or misuse is the tenant’s responsibility. In these situations, if SJA makes the repair, the tenant will be charged for the total cost of the repair.

Per SJA’s standard lease agreement, tenants are responsible for plumbing clogs (other than main sewer lines), pest infestations (that were not present at move in), changing light bulbs, and changing batteries on smoke/CO detectors.

Vendor Key Release

If a tenant does not authorize a release of a property key to a vendor, tenant or tenant representative must be available to provide access to the property at the vendor’s scheduled time.

Maintenance Request Cancellation Policy

Once a maintenance request has been submitted, tenants are required to be responsive to SJA Property Management’s as well as vendors calls and emails regarding access for the repair.

If the maintenance request is deemed urgent and the tenant is unresponsive, per SJA’s standard lease agreement and at its discretion, SJA will provide notice and access the property for repairs. Note, tenants may incur additional fees as well as responsibility for damages (waste) if they are not responsive to requests for access.

If the maintenance request is deemed routine, and the tenant is unresponsive, SJA will attempt to contact the tenant for a period no longer than 2-weeks from the date the maintenance request was submitted. If the tenant does not respond to SJA or assigned vendors within 2-weeks, the maintenance request will be canceled. If a maintenance request is cancelled and a tenant would like to re-open the file, simply submit a new maintenance request.


Tenant Maintenance Troubleshooting Guide

Please review our Tenant Maintenance Troubleshooting Guide before submitting a maintenance request. This will help avoid unnecessary service requests and potential tenant chargebacks.