Property Management for Seattle,
Eastside, and surrounding Puget Sound areas.

SJA Owner Journey

Onboarding and Rent Ready Evaluation

• Executing owner paperwork and management agreements electronically
• Ensuring properties are rent-ready for immediate occupancy and maximum profitability
• Transferring utility accounts and verifying property insurance coverage

Marketing and Tenant Placement

• Creating custom marketing campaigns using over 20 sources to provide maximum exposure to potential tenants
• Scheduling personal showings to prospective tenants
• Working with relocation services to place transferring employees and fill vacancies
• Screening tenants (and their pets) thoroughly; SJA has a rent receivable rate of 98%.

Document Preparation and Tenant Move-In

• Preparing and executing comprehensive lease agreements for properties reviewed by State of Washington Landlord-Tenant law attorneys; tenants are provided with required law disclosures
• Documenting properties move-in conditions with photos, ensuring tenant-related damages are accounted for
• Collecting appropriate security deposits as a protection against property damages

Rent Collection and Tenant Management

• Utilizing online tenant portals for rent collection maximizing tenant payments
• Enforcing lease provisions and working proactively for tenant issue resolutions
• Ongoing tenant and property manager communication for late payment resolutions

Record Keeping and Accounting

• Providing monthly owner accounting statements with detailed transactions and invoices; monthly financial disbursements are direct deposited into owners’ bank accounts
• Producing year-end statements with tax-specific information for return preparation
• Creating owner accessibility to electronic statements, invoices, and related documents

Property Maintenance

• Overseeing maintenance requests coordinating tenants and vendors, ensuring work is completed properly and timely; services are available 24 hours a day, seven days a week to handle immediate attention requests.
• Utilizing preferred vendors yielding owner savings through vendor volume discounts
• Managing recurring property maintenance. i.e., gutters, HVACs, septics

Lease Renewals

• Negotiating and executing tenant renewal agreements prior to the lease expirations
• Complying with ever-changing lease renewal laws varying from city to city

Periodic Property Evaluations

• Facilitating multi-point, periodic evaluations of properties ensuring tenant care, and maintenance items being addressed

Ongoing Owner Support

• Communicating proactively to owners of time-sensitive issues, renewal options, and major maintenance issues
• Educating owners regarding real estate investing

End of Lease Move-Out and Property Turn Management

• Conducting complete property walk-throughs at end-of-term leases, addressing maintenance items, and preparing properties for future tenancies
• Providing tenants detailed accounting and security deposit dispositions listing their cost responsibilities

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