Maintenance request
All maintenance requests must be submitted through your Tenant Portal during standard business hours (M-F: 8:30am-5:30pm PST).
Once you’ve logged in to your Tenant Portal, follow the prompts to submit your maintenance request.
Afterhours (nights, weekends and holidays)
For after-hours maintenance emergencies that cannot wait until the next business day, please call 425-658-1944. If there is no answer, please leave a message. Someone will respond as soon as possible.
Maintenance emergencies include, but are not limited to, sewer backups, broken water pipes located on the property, a break-in causing an unsecured door, or major roof leaks with water leaking into the home, and no heat during cold weather.
For police or fire emergencies, please call 911; then call 425-658-1944 to report the issue.
Important Information
Any repair or damage caused by tenant negligence or misuse is the tenant’s responsibility. In these situations, if SJA makes the repair, the tenant will be charged for the total cost of the repair.
Per SJA’s standard lease agreement, tenants are responsible for plumbing clogs (other than main sewer lines), pest infestations (that were not present at move in), changing light bulbs, and changing batteries on smoke/CO detectors.
Vendor Key Release
If a tenant does not authorize a release of a property key to a vendor, tenant or tenant representative must be available to provide access to the property at the vendor’s scheduled time.
Maintenance Request Cancellation Policy
Once a maintenance request has been submitted, tenants are required to be responsive to SJA’s, as well as, vendors calls and emails regarding access for the repair.
If the maintenance request is deemed urgent and the tenant is unresponsive, per SJA’s standard lease agreement and at its discretion, SJA will provide notice and access the property for repairs. Note, tenants may incur additional fees as well as responsibility for damages (waste) if they are not responsive to requests for access.
If the maintenance request is deemed routine, and the tenant is unresponsive, SJA will attempt to contact the tenant for a period no longer than 2-weeks from the date the maintenance request was submitted. If the tenant does not respond to SJA or assigned vendors within 2-weeks, the maintenance request will be canceled. If a maintenance request is cancelled and a tenant would like to re-open the file, simply submit a new maintenance request.
Tenant Maintenance Troubleshooting Guide
Please review our Tenant Maintenance Troubleshooting Guide before submitting a maintenance request. This will help avoid unnecessary service requests and potential tenant chargebacks.